Terms and Conditions for Carpet Cleaning Services
Welcome to our Carpet Cleaning Services. These Terms and Conditions govern your use of our services. By hiring us, you agree to comply with and be bound by the following terms. Please read them carefully.
1. Definitions
- Service Provider: Refers to our company providing carpet cleaning services.
- Client: The individual or entity hiring the Service Provider.
- Agreement: The contract formed between the Service Provider and the Client.
2. Scope of Services
Our services include, but are not limited to:
- Deep carpet cleaning
- Stain removal
- Odor elimination
- Carpet protection treatments
Any additional services requested must be agreed upon in writing and may incur extra charges.
3. Booking and Scheduling
3.1. Appointments
Clients can schedule appointments via phone or our online booking system. We strive to accommodate your preferred dates and times but cannot guarantee availability.
3.2. Cancellations and Rescheduling
If you need to cancel or reschedule, please notify us at least 24 hours in advance. Cancellations made within 24 hours of the appointment may incur a cancellation fee.
4. Pricing and Payment
Our pricing is based on the size of the area to be cleaned, the type of carpet, and the specific services requested. All prices are subject to change.
4.1. Payment Terms
Payment is due upon completion of the service. We accept various payment methods including credit cards, debit cards, and cash.
4.2. Additional Charges
Any additional services or unforeseen circumstances that require extra time or materials may result in additional charges. These will be communicated and agreed upon before proceeding.
5. Client Responsibilities
- Ensure access to the property during the scheduled time.
- Remove fragile or valuable items from the cleaning area.
- Inform the Service Provider of any existing damage or special instructions prior to service.
6. Service Provider Responsibilities
- Provide high-quality cleaning services using professional equipment and products.
- Respect the Client’s property and belongings.
- Complete the work within the agreed timeframe.
7. Liability and Insurance
Our company is fully insured against liabilities during the service. However, we are not responsible for pre-existing damages or issues not disclosed prior to cleaning.
Clients are encouraged to report any concerns immediately after the service is completed.
8. Satisfaction Guarantee
Your satisfaction is our priority. If you are not satisfied with our service, please contact us within 48 hours for a resolution. We will make reasonable efforts to address and rectify any issues.
9. Privacy Policy
We are committed to protecting your privacy. Any personal information provided will be used solely for the purpose of delivering our services and will not be shared with third parties without your consent.
10. Changes to Terms and Conditions
We reserve the right to modify these Terms and Conditions at any time. Any changes will be communicated to clients and will take effect immediately upon posting.
11. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction in which the services are provided.
12. Dispute Resolution
In the event of a dispute, both parties agree to seek resolution through direct negotiation. If a resolution cannot be reached, the dispute will be handled through the appropriate legal channels.
13. Termination
Either party may terminate the Agreement by providing written notice. In the event of termination, the Client is responsible for payment for services rendered up to the termination date.
14. Force Majeure
Neither party shall be liable for any failure to perform obligations due to causes beyond their reasonable control, including but not limited to natural disasters, acts of government, or other unforeseen events.
15. Intellectual Property
All content, logos, and materials provided by the Service Provider remain the intellectual property of the company and may not be used without explicit permission.
16. Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
17. Entire Agreement
These Terms and Conditions constitute the entire agreement between the Client and the Service Provider, superseding any prior agreements or understandings.
18. Amendments
Any amendments to this Agreement must be made in writing and signed by both parties.